rodrigoj
Posts:7
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| 06/29/2007 11:15 AM |
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Hi
I buy navigator module from snowcovered
After correct installation, when I try to insert the module in any page, the page becomes inaccessible.
After deleting the module definition in DesktopModules table, the page is accessible again
I'm using DNN 4.5.1 hosted at godaddy.com
You can see my website at www.rodrigojuarez.com/dnn
The Contacto page is inaccessible
TIA |
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contactdp
Posts:475
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| 06/29/2007 11:19 AM |
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| which version of the Navigator you are using? |
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Durga Prasad(DP) | Senior Web Engineer
R2integrated |
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contactdp
Posts:475
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| 06/29/2007 11:24 AM |
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| you need to use 2.2.7 from your downloads... please check in patches and hotfixes |
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Durga Prasad(DP) | Senior Web Engineer
R2integrated |
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rodrigoj
Posts:7
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| 06/29/2007 1:04 PM |
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Hi
I uninstall 2.2.6 and install 2.2.7 and I have the same problem
I need to restart the program or something else?
TIA |
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contactdp
Posts:475
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| 06/29/2007 1:13 PM |
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It Should be working fine. try re-installing Navigator see if you get any Installation Errors.
go in to host setting restart application. just to make sure there is no caching issues are going on.
Thanks, |
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Durga Prasad(DP) | Senior Web Engineer
R2integrated |
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rodrigoj
Posts:7
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| 06/29/2007 1:23 PM |
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Here is the installation log
Resource Upload Logs
StartJob Starting Installation
StartJob Reading files
Info Loading standardproperties1.gif
Info File standardproperties1.gif read successfully
Info Loading standardproperties2.gif
Info File standardproperties2.gif read successfully
Info Loading standardproperties3.gif
Info File standardproperties3.gif read successfully
Info Loading strip.gif
Info File strip.gif read successfully
Info Loading Toolbox.ascx
Info File Toolbox.ascx read successfully
Info Loading Toolbox.ascx.resx
Info File Toolbox.ascx.resx read successfully
Info Loading unchecked.gif
Info File unchecked.gif read successfully
Info Loading Uninstall.SqlDataProvider
Info File Uninstall.SqlDataProvider read successfully
Info Loading up.gif
Info File up.gif read successfully
Info Loading xml.gif
Info File xml.gif read successfully
Info Loading 02.02.02.SqlDataProvider
Info File 02.02.02.SqlDataProvider read successfully
Info Loading 02.02.04.SqlDataProvider
Info File 02.02.04.SqlDataProvider read successfully
Info Loading 02.02.06.SqlDataProvider
Info File 02.02.06.SqlDataProvider read successfully
Info Loading AdminToolbox.ascx
Info File AdminToolbox.ascx read successfully
Info Loading adminToolbox.ascx.resx
Info File adminToolbox.ascx.resx read successfully
Info Loading Bi4ce.Navigator.js
Info File Bi4ce.Navigator.js read successfully
Info Loading bigxml.gif
Info File bigxml.gif read successfully
Info Loading checked.gif
Info File checked.gif read successfully
Info Loading Custom.html
Info File Custom.html read successfully
Info Loading customproperties.gif
Info File customproperties.gif read successfully
Info Loading Defaults.html
Info File Defaults.html read successfully
Info Loading delete.gif
Info File delete.gif read successfully
Info Loading dn.gif
Info File dn.gif read successfully
Info Loading edit.gif
Info File edit.gif read successfully
Info Loading Examples.html
Info File Examples.html read successfully
Info Loading Formatting.html
Info File Formatting.html read successfully
Info Loading Help.html
Info File Help.html read successfully
Info Loading lefty.gif
Info File lefty.gif read successfully
Info Loading lt.gif
Info File lt.gif read successfully
Info Loading max.gif
Info File max.gif read successfully
Info Loading min.gif
Info File min.gif read successfully
Info Loading Navigator.2.2.6.Documentation.pdf
Info File Navigator.2.2.6.Documentation.pdf read successfully
Info Loading Navigator.dll
Info File Navigator.dll read successfully
Info Loading Navigator.dnn
Info File Navigator.dnn read successfully
Info Loading navigator.gif
Info File navigator.gif read successfully
Info Loading Navigator.SQLDataProvider.dll
Info File Navigator.SQLDataProvider.dll read successfully
Info Loading Readme.html
Info File Readme.html read successfully
Info Loading ReleaseNotes.html
Info File ReleaseNotes.html read successfully
Info Loading righty.gif
Info File righty.gif read successfully
Info Loading rt.gif
Info File rt.gif read successfully
EndJob Reading files done.
StartJob Reading DNN file
Info DNN file is in valid 3.0 format.
Info xml loaded.
Info Loading files info
Info Found valid path (App_LocalResources) for Toolbox.ascx.resx.
Info Found valid path (App_LocalResources) for adminToolbox.ascx.resx.
Info Loading Modules info
Info Loading Control info for 'Bi4ce Navigator Module' module
EndJob Dnn load finished successfully
StartJob Begin Sql execution
Info Executing 02.02.02.SqlDataProvider
StartJob Start Sql execution: 02.02.02.SqlDataProvider file
EndJob End Sql execution: 02.02.02.SqlDataProvider file
Info Executing 02.02.04.SqlDataProvider
StartJob Start Sql execution: 02.02.04.SqlDataProvider file
EndJob End Sql execution: 02.02.04.SqlDataProvider file
Info Executing 02.02.06.SqlDataProvider
StartJob Start Sql execution: 02.02.06.SqlDataProvider file
EndJob End Sql execution: 02.02.06.SqlDataProvider file
EndJob Finished Sql execution
StartJob Creating files
Info Created d:\hosting\rodrigoj\dnn\bin\Navigator.dll
Info Created d:\hosting\rodrigoj\dnn\bin\Navigator.SQLDataProvider.dll
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\Toolbox.ascx
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\AdminToolbox.ascx
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\Bi4ce.Navigator.js
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\App_LocalResources\Toolbox.ascx.resx
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\App_LocalResources\adminToolbox.ascx.resx
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\bigxml.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\checked.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\customproperties.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\delete.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\dn.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\edit.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\lefty.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\lt.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\max.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\min.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\navigator.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\righty.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\rt.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\standardproperties1.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\standardproperties2.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\standardproperties3.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\strip.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\unchecked.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\up.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\xml.gif
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\Custom.html
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\Defaults.html
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\Examples.html
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\Formatting.html
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\Help.html
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\Readme.html
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\ReleaseNotes.html
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\Providers\DataProviders\SqlDataProvider\02.02.02.SqlDataProvider
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\Providers\DataProviders\SqlDataProvider\02.02.04.SqlDataProvider
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\Providers\DataProviders\SqlDataProvider\02.02.06.SqlDataProvider
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\Uninstall.SqlDataProvider
Info Created d:\hosting\rodrigoj\dnn\DesktopModules\Navigator\Navigator.dnn.config
EndJob Files created
StartJob Registering DesktopModule
Info Registering Definitions
Info Registering Controls
EndJob Registering finished
EndJob Installation successful.
I restart the application, and clear the cache ...
In firefox the message error was:
The connection was reset
The connection to the server was reset while the page was loading.
* The site could be temporarily unavailable or too busy. Try again in a few
moments.
* If you are unable to load any pages, check your computer's network
connection.
* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.
I test with IE 7 and fails too |
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rodrigoj
Posts:7
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| 06/29/2007 1:25 PM |
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In the log I can't see 02.02.07
It's ok? |
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rodrigoj
Posts:7
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| 07/03/2007 8:50 AM |
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Any suggestion?
I can give you host access to my website if helps
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rodrigoj
Posts:7
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| 07/11/2007 10:42 PM |
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This module don't work for me, and I'm not getting any response.
I need to know how can I obtain a refund?
TIA |
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contactdp
Posts:475
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| 07/12/2007 5:01 PM |
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Our Guys Think it could be some thing with GoDaddy. we never had this issue with any other Navigator install. We know some of the GoDaddy DNN sites are hosted with MySQL as A Database. is that true in your case.
Thanks,
DP
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Durga Prasad(DP) | Senior Web Engineer
R2integrated |
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contactdp
Posts:475
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| 07/12/2007 5:05 PM |
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| By Any Chance your DNN Running Under Medium Trust? |
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Durga Prasad(DP) | Senior Web Engineer
R2integrated |
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rodrigoj
Posts:7
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| 07/22/2007 3:04 PM |
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| Where can I find that information? |
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contactdp
Posts:475
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| 07/27/2007 12:38 PM |
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| You can get it from your Host Provider |
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Durga Prasad(DP) | Senior Web Engineer
R2integrated |
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AussieIan
Posts:5
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| 08/06/2007 4:49 PM |
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I have exactly the same problem with Navigator 2.2.7. I am not using godaddy, I am hosted by CrystalTech. I am using DNN version 4.0.3. I have installed ListX and Toolbar with no problem at all. But Navigator freezes the site. I have to go to a different portal, log in as admin, remove Navigator, then the site comes back. I have tried this twice, same result. No errors in installation.
Please help or please refund.
Cheers
Ian Heap. |
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contactdp
Posts:475
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| 08/07/2007 11:03 AM |
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Ian,
We signed up on crystal tech for tesign it out. I'll let you what we found out and how to fix it.
Thanks, |
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Durga Prasad(DP) | Senior Web Engineer
R2integrated |
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contactdp
Posts:475
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| 08/07/2007 11:54 AM |
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Ian,
I’ve tested it on Crystal tech and locally worked perfectly fine... i am thinking it might be some thing to do with the package you downloaded from snow-covered.
I Attached the Package in Help Desk Ticket.. please un-install and reinstall using this package and let me know the result so that I can update the package on snow covered.
E-mail me directly.
Thanks,
DP |
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Durga Prasad(DP) | Senior Web Engineer
R2integrated |
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AussieIan
Posts:5
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| 08/07/2007 12:11 PM |
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G'Day DP,
How do I access this package. I went to snowcovered, looked at the ticket that was updated by Christopher today, but can't find the download. I looked at the "downloads" but the new one is not there.
Technical Support: Navigator Bi4ce problem Ticket# 27330 | Edit
Updated By: Christopher
8/7/2007
Created By: Ian
8/3/2007
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AussieIan
Posts:5
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| 08/07/2007 12:12 PM |
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| Oops, sorry, I found it on the help. Will get back to you after I install it. |
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AussieIan
Posts:5
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| 08/07/2007 12:18 PM |
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Ok, so I uninstalled navigator, then reinstalled using your download, but the same problem occurs.
It installs perfectly, then when I try to place a module on the page the page freezes. |
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contactdp
Posts:475
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| 08/07/2007 12:21 PM |
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| Hmmmm... you are on crystal tech. 4.03 Right.... let me do another round of testing. i'll get back to you on that |
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Durga Prasad(DP) | Senior Web Engineer
R2integrated |
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